Fraud Analyst (Law Enforcement Liaison)
Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 3 years
Location: Lagos
Job Field: ICT / Computer
Qualification: BA/BSc/HND
Experience: 3 years
Location: Lagos
Job Field: ICT / Computer
Job Description
- To monitor telecommunications services and electronic interaction for any misuse as defined by NCC and MTN policy.
- Investigate and resolve fraud incidents promptly in conformance with documented policies.
- Identify and recommend additional tools and methods that can be deployed in combating fraud.
- Identify, Investigate and report unethical conduct or breaches of business rules as regards the use and distribution of company and subscriber data information on the network.
- Collect and present appropriate evidence according to documented incident handling procedures to enable fraud prevention and detection.
- Provide input and feedback into fraud management reports.
- Carry out intelligence and trending analysis on key indicators and performance that have impact on losses through fraud; prepare and present materials on findings.
- Develop tests script to challenge existing fraud processes and make recommendations for change.
- Prepare reports in line with operational requirements (e.g. High Usage Reports).
- Log all fraud queries and resolutions into the fraud management logbook promptly.
- Oversee and coordinate all technical activities, and ensure all transaction and administrative documentation is recorded and available for business use.
- Develop, integrate and implement solutions to identify, quantify and report all identified revenue leakages due to fraudulent activities and information system breaches and glitches.
- Provide advice and recommendations on information systems strategy, policy management, security and service delivery.
- Conduct independent reviews to ensure company’s wide controls compliance with fraud and revenue assurance practices, quality assurance and mitigate business risk.
- Support all internal customer request for customer Event Data Record and Biometric information.
- Engage/participate in development and monitoring of product life cycle to maximize the efficiency, effectiveness and overall quality of products
- Client engagement by reviewing URS (User Requirement Specification) with business owners (Customers) to identify, document and assess technical and fraud risks to integrated products software, hardware, Projects and data.
- Support all Law Enforcement Agencies request for customer Event Data Record and Biometric information.
- Ensure value creation when engaging with Customer
- Identify unknown fraud, conduct behavioural patterning analysis and provide feedback to stakeholders on control development and improvement.
- Develop policies, processes and procedures to identify, control and mitigate all possible risk and security breaches.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Job Conditions
- Normal MTNN working conditions
- May be required to work extended hours
- Open plan office
Experience & Training
Education:
Education:
- Must have - First Degree in Information Technology or related (Engineering/Science/Numerate) Degree at a recognized tertiary education
- Preferable - CISA, Oracle/SQL Certification, CISCO or related system audit or governance auditing qualification
- Fluent in English.
Experience:
- Experience working in a medium organization of which at least 3 years in Telecom Fraud Operations/Revenue Assurance/Data Analysis
- A good appreciation of telecommunications technology, supporting processes and Business Intelligence will be an added advantage
- Detailed investigation experience
- Risk evaluation and control implementation work experience
Training:
- Governance Legislation and regulations - NCC, Law Enforcement Agencies, King/Sarbannes Auxley/IFRS
- Current trends in fraud detection and use of Fraud Management System
- Essential: Telephony Product and Service training
- Essential: Telephony Network and IT Systems training
- Desirable: Audit Qualification (CISA / CISM / CRSIC) and Project Management Accreditation (PMI / PMBOK)
- Data management and Business Intelligence training
- Standard desktop systems training - Microsoft Office applications
Minimum Qualification
- BEng, B.Sc, B.Tech or HND
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